Industry
Facilities Management
24/7 maintenance handling and engineer dispatch.
Facilities management companies trust us to handle maintenance requests, dispatch engineers, and log jobs around the clock.
The challenges you face
- Maintenance emergencies happen at all hours
- Engineer dispatch requires accurate job logging and prioritisation
- Multiple client sites with different protocols
- SLA compliance requires rapid response times
How we solve them
24/7 maintenance handling
Every maintenance call answered and logged, regardless of time.
Engineer dispatch
Engineers contacted and dispatched according to your priority matrix.
Job logging
Every job logged in your CAFM or helpdesk system with full details.
SLA reporting
Full call and response time reporting for SLA compliance.
Relevant services
Engineer Dispatch24/7 Call AnsweringOut-of-Hours SupportHelpdesk Outsourcing