Service
Out-of-Hours Support
Your callers never reach voicemail — even at 3am.
Our out-of-hours support service ensures your business is reachable when your office is closed. Our agents handle calls according to your protocols — taking messages, escalating emergencies, dispatching engineers, or booking callbacks for the next business day.
What's included
- Evening and weekend coverage
- Bank holiday and Christmas cover
- Emergency escalation protocols
- Seamless handover to your day team
- Custom out-of-hours scripts
- Engineer dispatch capability
- Urgent vs. non-urgent triage
- Full call log and reporting
Common use cases
Facilities management
Handle emergency maintenance calls at any hour, with immediate engineer dispatch.
Healthcare practice
Triage out-of-hours patient calls and escalate genuine emergencies appropriately.
Property management
Respond to tenant emergencies and contractor queries outside business hours.
IT support company
Provide first-line support for critical system issues outside office hours.
Ready to get started?
Use the simulator to see your exact monthly cost, or book a call with our team.